Where has all the good customer service gone?

I remember a time when you could find a salesperson in a store and get assistance. Whether it was reaching the box on the top shelf, finding out where something was located, if they had an item at another store or when it was going to be re-stocked.

It seems like that type of service has gone by the wayside. Now shopping at larger box store establishments feel impersonal and you need to do your research before going in. Don’t get me wrong, I don’t want to be hounded by pushy salespeople or greeted with phony hello’s. I simply want to be able to find someone to help me when I need assistance.

This is where small businesses have an advantage. Providing good customer service seems so simple but yet it is hard to find. Easy ways to provide excellent customer service are:

1. Say a genuine hello. If you don’t care, it will be noticed.

2. Be available if someone needs assistance

3. Be an expert on your products.

4. Provide a bit of conversation

5. Genuinely care about where you work and the products/services you provide.

I recently experienced excellent customer service and I was genuinely surprised. I automatically assumed that this individual was the manager or owner as in this day and age it’s rare to have a employee care so much about their job and take so much pride. It would be nice if this trend started emerging more. And who knows, maybe it can.